Right of withdrawal by country

Right of withdrawal, with a waiver on an immediate start

A period exists here, and the law knows a way to shorten it: whoever expressly requests that the service starts at once gives the right up once the service has been fully performed. That is the box in the checkout.

• 14 days14 days to withdraw from a distance contract. On express request the service starts at once; the right ends once it has been fully performed.

  30 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

• Albania14 days14 days, aligned with the EU directive (law 9902/2008).
• Colombia5 business days5 business days "derecho de retracto"; excluded for services that have already begun with the consumer's agreement.
• Georgia14 days14 calendar days, aligned with the EU directive (law of 2022).
• Ghana7 days7 days from the contract (Electronic Transactions Act 2008, s. 49); services begun with consent before the period ends are excepted.
• Guatemala5 business days5 business days; refunded only if the service was not used - a subscription that starts at once is therefore excepted.
• Korea7 days7 days from the contract or the start of the service; digital services begun with consent are excepted.
• Mexico5 business days5 business days to revoke; not applicable to services that start within 10 business days of the order - so not to a subscription that starts at once.
• Monaco7 business days7 clear days from acceptance of the offer; on express request the service starts at once, and the right ends once it has been fully performed (loi 1.383, OS 6.702).
• Montenegro14 days14 days, aligned with the EU directive.
• Morocco7 days7 days from the contract; services begun with the consumer's agreement are excepted.
• Paraguay7 days7 days from signing; refunded only if the service was not used - a subscription that starts at once is therefore excepted.
• Qatar3 days3 days from the contract (art. 57); excepted where the service was fully performed or already used.
• Saudi Arabia7 days7 days from the contract, provided the service has not started. A subscription that starts at once is therefore excepted.
• Senegal7 business days7 business days from the contract; services begun with the consumer's consent before the period ends are excepted (art. 16).
• Serbia14 days14 days, same mechanism as the EU: services fully performed with consent are excepted.
• South Africa7 days7 days from the contract; services begun with consent before the period ends are excepted.
• Taiwan7 days7 days; online services fully performed with consent after prior notice are excepted.
• Tunisia10 business days10 business days from the contract; excepted where the customer asked for the service before the period ended and received it (art. 32).
• Türkiye14 days14 days; excepted are services begun with approval and digital content delivered at once.
• Ukraine14 days14 days, aligned with the EU directive: immediate start on request, the right ends with full performance.
• United Kingdom14 days14 days, the same mechanism as the EU: immediate start on express request, pro-rata payment on cancellation.

Right of withdrawal, no waiver

A period exists here, but no waiver: the right stays even while the service is running. So the checkout shows no box there; asking for one would ask for something the customer cannot give away.

• Angola7 business days7 business days from the contract (Lei 15/03), with no waiver on an immediate start.
• Argentina10 days10 days to revoke a distance purchase, and the right cannot be waived. We therefore never ask for a waiver.
• Benin14 daysThe law requires a contractual right to renounce of at most 30 days and does not fix the period itself; our contract gives 14 days, with no waiver on an immediate start.
• Brazil7 days7 days "direito de arrependimento" from signing, for goods and services, and it cannot be waived.
• Burkina Faso7 business days7 working days from acceptance of the offer (law 045-2009). An earlier start needs the recipient's agreement but does not expressly end the right, so no waiver.
• Cameroon15 days15 days from the conclusion of the contract for services (art. 20). We ask for no waiver.
• Chile10 days10 days for contracts concluded by electronic means. The provider may exclude the right in its terms; we do not.
• Costa Rica8 days8 days "derecho de retracto" from the conclusion of the contract, extended to electronic commerce by regulation.
• Dominican Republic7 business daysArt. 62: 3 business days of reflection before the service starts, then a 7-business-day trial period in which the service contract can be ended.
• Ecuador15 days15 days from receipt; for services the right is exercised by ending the contract at once (art. 45 as reformed in 2022).
• Egypt14 days14 days to withdraw from a remote contract after receipt, no reason needed. The law is written for goods; we apply it to the subscription as well.
• El Salvador8 days8 days "derecho de retracto"; the refund follows within 15 days of the notice (art. 13).
• Honduras5 business days5 business days from receipt or conclusion, whichever is later, for sales outside the establishment.
• Indonesia2 daysAt least 2 days after receipt to exchange or cancel (PP 80/2019).
• Iran7 business days7 working days from the contract (E-Commerce Law 2003, art. 37), with no waiver on an immediate start.
• Israel14 days14 days from the transaction for a distance sale; a continuing subscription can also be ended at any time, paying for the period used.
• Mozambique7 business days7 business days from the contract (Lei 22/2009), with no waiver on an immediate start.
• Nicaragua5 business days5 business days from perfection for purchases outside the commercial establishment (Ley 842).
• Saint Lucia7 business days7 working days from the contract (Consumer Protection Act 2016, s. 164); no refund for a service already used. No waiver.
• Thailand7 days7 days from receipt of the goods or service, full refund within 15 days; no exception for a service that has begun.
• Uruguay5 business days5 business days from the contract for distance offers; no exception for a service that has begun.

No statutory right of withdrawal

Here the law knows no free withdrawal from a service contract concluded online. The contract is binding on ordering; as everywhere, it can be terminated at the end of its term.

• Australiano rightNo statutory cooling-off for online purchases; the local right covers other kinds of sale only.
• Bahrainno rightNo withdrawal without a reason; the 15-day return covers only defects or non-conformity.
• Boliviano rightNo statutory right of withdrawal; Ley 453 and DS 2130 govern complaints and fulfilment of the offer, not withdrawal.
• Canadano rightNo general cooling-off.
• Chinano rightThe 7-day no-reason return (art. 25) covers goods bought online; services and digital content are excluded.
• Hong Kongno rightNo statutory cooling-off for online purchases.
• Indiano rightNo statutory cooling-off.
• Japanno rightNo cooling-off for online sales.
• Kenyano rightNo general cooling-off.
• Malaysiano rightNo statutory cooling-off.
• New Zealandno rightNo cooling-off for online purchases; the local right covers other kinds of sale only.
• Nigeriano rightNo free cooling-off; advance orders can be cancelled subject to a reasonable fee.
• Omanno rightNo withdrawal without a reason; art. 16 allows a return within 15 days only for a defect or non-conformity.
• Panamano rightNo general right of withdrawal; the 3-business-day period covers home sales only.
• Peruno rightNo general right of withdrawal; art. 59 allows restitution only after aggressive or deceptive practices. An online cooling-off exists so far only as a bill.
• Philippinesno rightNo statutory cooling-off.
• Russiano rightNo full-refund withdrawal for services; the contract can be ended at any time, paying the costs incurred (art. 32).
• Singaporeno rightNo cooling-off for online purchases; the local right covers other kinds of sale only.
• Switzerlandno rightNo right of withdrawal for online contracts; the local right covers other kinds of sale only.
• United Statesno rightNo federal cooling-off for online purchases; the local right covers other kinds of sale only.
• Vietnamno rightNo general cooling-off.

14 days, granted by Wavor

For these countries and regions Wavor applies the same period as in the EU: 14 days from the conclusion of the contract, with the waiver on an immediate start. Where local law grants more, local law applies.

Afghanistan, Algeria, Andorra, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Comoros, Congo, Côte d'Ivoire, Cuba, Djibouti, Dominica, DR Congo, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, Grenada, Guinea, Guinea-Bissau, Guyana, Haiti, Iraq, Jamaica, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Myanmar, Namibia, Nauru, Nepal, Niger, North Korea, North Macedonia, Pakistan, Palau, Palestine, Papua New Guinea, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Samoa, San Marino, São Tomé and Príncipe, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Turkmenistan, Tuvalu, UAE, Uganda, Uzbekistan, Vanuatu, Vatican City, Venezuela, Yemen, Zambia, Zimbabwe