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Sub-processors

These are all providers that process personal data on our behalf. The list is complete and applies as of the date given below. It is part of the Data Processing Agreement.

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Hetzner Online GmbHAlemanha (UE)

Hospedagem de servidor e infraestrutura

ISO 27001, data centre in Germany

Cloudflare, Inc.EUA/UE (DPF)

CDN, DNS, DDoS protection, bot detection (Turnstile), cookieless reach measurement (Web Analytics)

SOC 2, ISO 27001

Stripe Payments Europe Ltd.Irlanda (UE) + EUA

Processamento de pagamentos, assinaturas, verificação de identidade

PCI DSS Level 1

Amazon Web Services, Inc. (AWS)EUA (DPF) + região da UE (Frankfurt)

Email sending and receiving (SES), short-term storage of inbound emails (S3, Frankfurt)

ISO 27001, SOC 2

OVH SAS (OVHcloud)Alemanha (UE)

Object storage for uploaded customer files (receipts, documents, images)

ISO 27001, stored in Germany. Encryption at rest by the provider (AES-256).

Backblaze, Inc.USA (DPF) + EU region (Amsterdam)

Offsite backups: database dumps (encrypted with our own key before transfer) and a mirror copy of customer files

SOC 2. Bucket with Object Lock (compliance mode): once written, a backup cannot be deleted before its retention date.

Twilio, Inc.EUA (DPF)

Verificação de SMS (2FA), notificações de emergência

SOC 2, ISO 27001

Mistral AI SASFrance (EU)

AI features (chat, text, receipt reading, analysis)

SOC 2 Type II, ISO 27001/27701, data in the EU

OpenAI LLCEUA (DPF)

AI features when the provider in the EU cannot be reached, and image generation (logo drafts). Inputs are not used to train the AI models (API usage).

SOC 2 Type II, no training on API inputs

OpenProvider B.V.Países Baixos (UE)

Registro e gerenciamento de domínio (dados obrigatórios de WHOIS da ICANN/DENIC)

EU-based (Netherlands)

Transfers outside the EU

Standard Contractual Clauses (SCC) per Art. 46(2)(c) GDPR are in place with all US-based sub-processors. Data Processing Agreements per Art. 28 GDPR are in place with EU-based providers.

When a provider is added

Before we use a new provider, we tell you at least 28 days in advance. If you object within that time on reasonable grounds, we will not use it for your data; if the service cannot be delivered without it, you may terminate as of the effective date and receive a pro-rata refund of amounts paid in advance.

If a provider fails unexpectedly, we may temporarily switch to a substitute where that is necessary to keep the service running or to protect your data. Any such substitute is bound in advance to the same level of protection. In that case we inform you without undue delay after the switch; your right to object is unaffected.

Read on

Data Processing Agreement · Política de Privacidade · Segurança