Alle Functies
Tickets with priority, category, status and an owner from your team
A mailbox as the helpdesk inbox: new email becomes a ticket
Replies go out from your address, and the customer's answer comes back to the ticket
Response times per priority; a ticket waiting 24 hours moves up a priority
Canned replies with the customer's name and the ticket number
Reply drafts from the conversation, from solved tickets and your wiki
The satisfaction request reaches the customer once the ticket is resolved
Satisfaction rate from rated tickets
Reporting: first reply and resolution time per period
Toepassingsgevallen
Hoe bedrijven deze tool elke dag gebruiken.
Inkomende ondersteuning
Requests from your mailboxes in one place.
Suggested Reply
Drawn from cases you already solved. You send it.
Prestaties
Response times and satisfaction per period.
Waarom Wavor?
Linked with your customers: the draft knows their contracts and earlier email
Reply drafts from solved tickets and your wiki. You send them.
Internal notes stay with the team; the customer sees only the reply